Privacy Policy

Who we are

Arvie Collective (ABN 33 441 649 514), trading as Arvie Group, is a consultancy based in Melbourne, Australia, working with businesses across the travel and technology industries around the world. This policy explains what information we collect when you use www.arviegroup.co or our client tools, what we do with it, and your choices. Questions: hello@arviegroup.co.

What we collect and why

When you contact us. If you send an enquiry through the site, we collect your name, email address, business name and message, and your phone number if you give it. We use these to reply to you, and we record the enquiry in our internal pipeline in Notion so we can follow up. We don’t add you to a mailing list or use your details for marketing unless you ask us to.

When you ask to meet at an event. The events section on the homepage has a short form: your name, email and, if you want, where to meet. It goes to us the same way as an enquiry (email, and the pipeline in Notion, tagged with the event). We use it only to arrange that meeting.

When you visit the site. We use PostHog to see how people use the site: which pages are viewed, how people arrive and general device and location information (country or city level). PostHog runs without cookies, so it doesn’t store anything on your device to recognise you between visits. We do not use Google Analytics.

When you use our client tools. Some pages are for clients and people we invite:

• Client portals (for example reports shared with a client): we store the email address you were invited with, a hashed password, and a record of when you viewed shared reports. This is held in a Supabase database. Invitation and password emails are sent through Resend.
• Client brief tool: we store what you enter into the brief. Your answers may be processed by an AI service (Anthropic) to help summarise or structure the brief.

What we don’t do. We don’t sell, rent or trade your information. We don’t run retargeting ads or follow you across other sites.

Cookies and similar technologies

The site uses:

• Session cookies on client portals and tools so you stay signed in. These are the only cookies the site sets.

The public site’s analytics uses no cookies, so it doesn’t need a cookie banner.

You can block or delete cookies in your browser settings. Some client areas won’t work without session cookies.

Who else handles your information

We use these providers to run the site and tools, each under its own privacy terms:

• Vercel: website hosting
• PostHog: site analytics
• Notion: our internal pipeline for enquiries
• Resend: sending email from hello@arviegroup.co
• Supabase: database for client portals and tools
• Anthropic: AI processing in the client brief tool

Some of these providers are based outside Australia, including in the United States, so your information may be stored or processed overseas.

How long we keep it

• Enquiries: for as long as we have an active or possible working relationship with you, or until you ask us to delete them.
• Client portal and tool data: while the engagement or account is active, then 12 months, unless we need to keep it longer for legal or accounting reasons.
• Analytics: for the retention period set in PostHog..

Your rights

Depending on where you live, you may have rights under the Australian Privacy Act 1988, the UK or EU General Data Protection Regulation, or other laws. These include the right to see the information we hold about you, have it corrected or deleted, object to or restrict how we use it, withdraw consent, and complain to a regulator. Email hello@arviegroup.co and we’ll respond within 30 days. In Australia you can also contact the Office of the Australian Information Commissioner; in the UK, the Information Commissioner’s Office; in the EU, your local data protection authority.

Security

We use reputable providers, encrypted connections and access controls. No system is completely secure, so we can’t guarantee absolute security.

Changes

We may update this policy. The date at the top shows the latest version.